You have an unconditional right to cancel your order within 14 working days of receiving your order. You must provide Wild peak with written notice of cancellation in a durable medium and you must return at your own cost all goods in the state in which they were received by you. If we have already processed your payment we will refund you in full within 30 days of cancellation.
Return of Goods Policy/Refunds
Changed your mind? Not quite what you were looking for? No problem; we are happy to accept returns of goods for refund or exchange (stock permitting). Goods should be returned within 365 days of receipt. All returned items must be unused and in their original packaging: we cannot accept goods back that we cannot sell as new, and they must be accompanied by the original delivery note. In all cases we will only process a refund once we receive the goods. Please ensure that you make adequate provision for the safe return of the goods; all return postage costs are the customer’s responsibility unless otherwise stated.
If you believe your goods to be faulty; incorrectly described; not fit for purpose or if the wrong item has been despatched please contact us prior to returning the item. We can then arrange for the goods to be returned to us at our expense and an exchange or full refund of the original price paid.
When returning an item, always ask for a Proof of Posting. We are not liable for any returns that are lost or delayed in the post back to us. At our absolute discretion, we may issue an exchange or refund for an item that has gone missing if the customer can provide proof of posting/signed for delivery.
Please note, we can only refund the card used in the original sale. It is entirely up to the customer’s card issuing bank to decide how much time it takes to effect a credit. Our account is debited the very next day when the credit gets settled but it may take up to 3 – 4 working days for the funds to get credited to the cardholder’s account depending on the card issuing bank.
Your Wild Peak guarantee/warranty is only valid for the original customer with a proof of purchase. When Wild Peak products have been purchased through a second party, e.g. Retailer, Reseller you should contact the seller to discuss your rights.
International Warranty (Products sold outside the UK)
We double-check all of our products that are due to be sent round the world to ensure that they are in perfect condition when they leave the warehouse but we are aware that things can go wrong. We will always stand by our products and if they are faulty we will always repair/replace them however you must cover the cost of returning the faulty product to us. This may seem harsh but we currently only have a UK office and we simply cannot offer the same level of after sales service to non UK customers as we can UK customers.
Request a Return or Refund
Now you’ve read the small print in order to request your Return or Refund just get in touch with us via our Contact Us page.